FAQ

Q: Can I replace something that is in a box that I don't want?
A: This is by far, our most frequent question. You can have 3 items you never want to see. We will keep this on record and if it is scheduled to be in a box we will put a comparable item in it's place. You cannot have one time replacements. If you don't like something, you can share it, or trade with a friend. Sharing is a wonderful way to refer someone to Fresh Abundance! Remember, if you refer someone, when they get their 4th box, you'll get a free one.

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Q: How do I store apples and potatoes?
A:
Storage of Apples
Apples are best stored at 30°- 32°F, with a relative humidity of 90 percent and some air circulation. Apples give off carbon dioxide and ethylene and freeze at a temperatures between 27.8 and 29.4°F.

Any room, garage, cellar or out building can be used to store apples. The closer you get to the ideal storage temperature (30°- 32°F) the longer your apples will last. Sweet eating apples do not generally store for as long as tart apples.

Storage of Potatoes
You can store your various winter storage produce in the same room but leave space between the boxes of each kind of produce. Potatoes store best in cool (40 degrees), darkness with good air circulation.
Do not refrigerate potatoes as they convert starch to sugar when cold and this gives the potato an uncharacteristic, off flavored sweet taste.
Any room, garage, cellar or out building can be used to store potatoes. The closer you get to the ideal storage tempature (40 degrees) the longer your potatoes will last.

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Q: I'm told that I can set up a standing order and then do add ons each week...How do I do that?
A: Just tell us (via e-mail, phone or in person) what you would like the standing order to be and whenever you want add-ons just go to the site and order what you would like to add.

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Q: What if I want to cancel or change a delivery?
A: If you want to cancel a delivery or change one just contact us (e-mail or telephone) before 9 AM the day before your delivery day. If you receive your box on Tuesday that would be before 9am on Monday. If you receive your box on Friday that would be before 9 am on Thursday.

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Q: I'm already a member, do I have to register via the web site?
A: If you want to make a build-your-own or add to your existing order you have to register via the web site. Becoming a member does not automatically register you via the web site.

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Q: I would like a small amout of an item.
A: In the Qty: box just use a decimal point. 1/8 pound = .125, 1/4 pound =.25, 1/2 pound = .5, 3/4 pound = .75. You can add in 1/8 pound increments (.125) up to what you want. We will get as close to your request as possible.

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Q: I want 1 of something, for example a melon. But the price is based upon a pound. What should I enter?
A: Enter a 1, you will be billed for the weight of that 1 melon.

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Q: What do I have to do to join?
A: Just sign up on this web site and a representative will call you to get billing and delivery information.

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Q: What is available?
A: You can receive a pre-fabricated box (look at the Boxes category), build your own box from the products available or add to a pre-fabricated box.

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Q: Do I have to receive the newsletter?
A: No, just go to your Account settings and change it to no newsletter.

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Q: How do I find what I am looking for?
A: You can browse till you find what it is you're looking for, or you can enter the name of the item in one of the search boxes at the right or top of the screen.

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Q: What payment options do I have?
A: If you pre-pay for 10 Fresh Produce Boxes, you get the 11th free! Or you can:

• Deposit funds on account (up to $500).
• Pay by Check (with credit or debit card on account), due within 7 days for all orders under $100. Invoices not paid within 7 days will be charged to the credit card on account without the cash discount and will be assessed a $10 late fee. We will make one attempt to contact you and give you 24 hours to respond. If we have not heard back with arrangements, we will process the card on record. Any member who is late three times will be automatically moved to credit card or funds on account status.
• All orders over $100 must be paid within 3 days.
• Use a credit or debit card. It can either be on record with us or you can enter it with each on-line order.
• All members on the Fresh Abundance Food Assistance program must pay at time of pick up or delivery or have money on account.
• Payment terms are only applicable for home deliveries. Orders picked up at the store must be paid for upon receipt.

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Q: What if an item in my box goes bad?
A: Produce is very perishable, so from time to time you may find and item in your box that is not good. Please, let us know when you find a poor quality item. We will replace it in your next delivery with a FRESH item or a different one that has the same value.

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